Help & Support
Email [email protected] for help with a current product or service or refer to FAQs.
Request a Quote
Share a few details about your project and we’ll review the best next step with you.
Email [email protected] for help with a current product or service or refer to FAQs.
Call us to speak to a member of our team.
+63 (935) 512-2503
Get in touch with Dream Light Visual for media resources at [email protected]
We help brands create video ads, UGC and VSL creatives, AI-powered videos and animations, graphic designs, email creatives, and other digital content. Contact us with your requirements, and we'll help identify the right creative solution for your project.
Once your project is ready for review, we'll share your deliverables through Google Drive or WeTransfer. Our team will provide the necessary link so you can easily review and access your files.
Most projects take around 1–2 days, depending on the project's complexity, requirements, and scope. We'll communicate the expected turnaround time before starting so you know what to expect.
We work closely with you to make sure the final output aligns with your brief and expectations. Revision requests are handled according to your project's agreed scope and requirements. Any changes beyond the original scope may require additional time or fees.
If you need to cancel an ongoing project, please contact our support team as soon as possible. We'll review the project's current status and discuss the next steps based on the agreed project terms.
Your delivered files will remain available through the shared Google Drive link for 2 weeks after the contract ends. We recommend downloading and securely backing up all final files before the access period expires.
We offer convenient payment options for both international and local clients.
If you have questions about payment arrangements, feel free to contact our team before starting your project.
Simply contact us with your project details, goals, and requirements. Our team will review your inquiry and discuss the next steps, including the scope, pricing, and expected timeline.
Absolutely. Share your brand guidelines, scripts, references, and other relevant materials with us. We'll use them to guide the creative process and keep the deliverables aligned with your brand.
Yes. If your brand needs creatives regularly, we can discuss a workflow that suits your content requirements, production volume, and schedule.
Contact us with the type of creative you need, the number of deliverables, your references, and your desired timeline. We'll review your requirements and discuss a suitable quote.
You can reach us through our contact form or email us at [email protected]. Share your questions or project details, and our team will get back to you as soon as possible.